Warrant Policy

We stand behind the quality and performance of every product we sell. This Warranty Processing Guide explains how warranty coverage works, what is required for a claim, and the steps customers should follow to receive support.  

1. Warranty Overview

All products purchased from Canadian Battery Store are covered by the manufacturer’s warranty, which varies by brand and product type. Warranty coverage protects customers against defects in materials and workmanship under normal use. 

Key Warranty Notes 

• Warranty terms and duration depend on the manufacturer’s specific policy.
• Warranties cover manufacturing defects only.
• Damage caused by misuse, improper installation, poor maintenance, accidents, overcharging, undercharging, physical damage, or neglect is not covered.
• In most cases, warranties provide a pro-rated replacement or partial credit, not a cash refund.

2. What is Not Covered

The following issues are not considered manufacturing defects and are not covered under warranty: 

• Normal wear and tear
• Batteries drained due to lack of charging or improper charging
• Swollen, frozen, or physically damaged batteries
• Terminals damaged by corrosion or improper handling
• Damage caused by alternators, chargers, inverters, or vehicle electrical faults
• Incorrect battery type used for the application
• Deep-cycling automotive batteries or improper cycling of AGM/SLA units
• Commercial or heavy-duty use on products rated for light duty
• Modifying, opening, or tampering with the product

3. Warranty Validation Requirements

To submit a warranty claim, customers must provide: 

1. Proof of Purchase – receipt or invoice from Canadian Battery Store
2. Product Information – model, serial number, date code
3. Diagnostic Information – load test report, voltage readings, photos, etc.
4. Safe & proper return of the product if requiredfor inspection  
5. Warranty Claim Process

Step 1: Submit a Warranty Request 

Customers must complete the Warranty Request Form online or via email with: 

• Contact information
• Product details
• Description of the issue
• Photos and test results

Step 2: Preliminary Review 

Our team reviews the information to determine if the issue qualifies for warranty assessment. 

Step 3: Return or Testing 

Depending on manufacturer policy: 

• Customer may ship the product to our warehouse
• Product may require testing at an approved facility

Customers are responsible for shipping the product to us unless otherwise stated. 

Step 4: Warranty Outcome 

After testing: 

• Approved: Replacement or pro-rated credit
• Not Approved: Explanation provided; customer may request return of product at their cost 

5. Warranty Processing Timeline

Warranty processing typically takes 3–5 business days once the product is received for warranty evaluation. 

However: 

• Some products may require longer processing times depending on the manufacturer’s testing procedures or engagement timeline.
• Canadian Battery Store does not provide loaner units during the warranty evaluation or processing period. 

6. Warranty Periods

Warranty durations vary by product type, including: 

• Automotive & Powersport Batteries: 6–36 months (brand-specific)
• AGM & Gel SLA Batteries: 12–36 months
• Lithium (LiFePO₄) Batteries: 3–10 years (model-specific)
• Chargers & Accessories: 1–2 years
• Industrial & Deep Cycle Batteries: Manufacturer-specific terms

Full warranty durations will be listed on each product page.  

7. Shipping Costs & Responsibilities

• Customers are responsible forthe cost of shipping items to our warranty inspection facility. 
• Replacement items are shipped back to the customer, and shipping cost is the responsibility of the customer.
• Shipping fees are non-refundable.

8. Customer Responsibilities

To maintain warranty eligibility, customers must: 

• Use correct chargers
• Follow proper installation procedures
• Maintain charging intervals
• Avoid over-discharge or misuse
• Store batteries properly during off-season

9. Exchange & Return Policy (Non-Warranty)

• Unused products in original packaging can be returned within 30 days
• 30% Restocking fee applies
• Shipping fees are non-refundable

10. Contact for Warranty Support

Canadian Battery Store – Warranty Department 
📧 Email: support@canadianbatterystore.ca 
📞 Phone: 778-732-1020 
🕒 Hours: Monday–Saturday, 9:00am – 6:00pm (local time)  

11. Policy Updates

Canadian Battery Store may update this policy at any time. The version posted on our website is the active version.