Refund and Return Policy

Thank you for shopping at Canadian Battery Store. We are committed to providing high-quality products and excellent customer service. If you need to return a product or request a refund, please review our Refund and Returns Policy below.  

1. Eligibility for Returns and Refunds

1.1 Unused and Unopened Products 

To be eligible for a return and refund, the product must be: 

• Unused
• Unopened
• In the same condition as when you received it
• In original packaging with all accessories and documentation included

1.2 Proof of Purchase 

A valid proof of purchase—order number, receipt, or invoice—is required to initiate any return or refund. 

1.3 Timeframe 

A return or refund request must be submitted within 30 days from the date of purchase. 
Requests beyond 30 days may not be accepted.  

2. Non-Eligible Items

The following items are not eligible for return or refund: 

• Products that have been opened, used, installed, or are not in original condition
• Items purchased on sale or during promotional periods
• Gift cards
• Downloadable/digital software products
• Custom orders or special-order items
• Batteries or products showing signs of wear, damage, leakage, swelling, or improper handling 

3. Return Process

3.1 Contact Customer Support 

To initiate a return, contact our support team by email or phone. 
Provide: 

• Order number
• Product details
• Reason for the return

3.2 Return Authorization (RA) 

If your request meets return criteria, we will issue a Return Authorization (RA) number. 
The RA number must be clearly marked on the outside of the package. 

3.3 Packaging and Shipping Requirements 

• Pack the product securely in its original packaging
• Include all accessories, labels, manuals, and documentation
• Include a copy of the proof of purchase
• Customer is responsible for all return shipping costs
• A trackable shipping method is strongly recommended

Canadian Battery Store is not responsible for lost or damaged return shipments.  

4. Refund Process

4.1 Inspection and Approval 

Once the product is received, our team will inspect it to verify eligibility. 
Refunds are approved only if the product meets all return criteria. 

4.2 Refund Method 

Approved refunds are issued to the original payment method. 
Processing time depends on your bank or payment provider (typically 3–10 business days). 

4.3 Deductions and Exclusions 

The following will be deducted or applied to all returns: 

• 30% restocking fee
• All return shipping costs (customer’s responsibility)
• Original shipping charges (non-refundable)

If the product is deemed used, opened, or not in resellable condition, it will not be accepted, and the customer will be responsible for all costs to have the product returned to them. 

Products arriving damaged will be rejected and not eligible for refund. 

4.4 Cancelled Orders 

Refunds for cancelled orders will be issued at the full purchase price, minus a merchant/bank processing fee of 3.5% + 15 cents. 

Refunds typically take 3–10 business days to process depending on the payment method. 

If the original payment method is no longer valid, the refund may be issued by check or money order. 
For credit/debit card payments, the issuing bank may take up to 14 business days after processing to reflect the refund on the statement.  

5. Damaged or Defective Products

If your product arrives damaged or defective: 

1. Contact customer support immediately
2. Provide photos or videos of the issue
3. Keep all packaging materials

We will provide instructions on whether the product should be returned for replacement or refund. 

Important: 
Canadian Battery Store cannot be held responsible for damage caused by external factors such as: 

• Carrier negligence
• Extreme weather
• Mishandling during transit

If shipping complications arise, contact us for assistance.  

6. Exchanges

Exchanges are available for eligible unused, unopened products within 30 days. 
Customers are responsible for return and re-shipment costs. 

If the replacement product is more expensive, the customer must pay the difference. 

7. Return Shipping Responsibilities

• Customer pays all costs associated with returning products
• Original shipping fees are non-refundable
• Replacement shipments are billed to the customer unless otherwise stated

8. Purchases from Third-Party Sellers

This policy applies only to products purchased directly from Canadian Battery Store. 
For third-party sellers or distributors, refer to their return/refund policies. 

9. Customer Support

If you have questions or need assistance, contact: 

Canadian Battery Store – Returns Department 
📧 Email: support@canadianbatterystore.ca 
📞 Phone: 778-732-1020 
🕒 Hours: Monday–Saturday, 9:00am – 6:00pm (local time) 

10. Policy Updates

Canadian Battery Store reserves the right to update or modify this Refund and Returns Policy at any time. 
Changes take effect immediately upon posting to the website. 

Acknowledgment 

By making a purchase from Canadian Battery Store, you acknowledge and agree to the terms outlined in this Refund and Returns Policy.